Resume

Work
Experience

2018 - Present

VelocityEHS

2015 - 2018

United Airlines, Consumer Digital Channels

Built & managed a cross-functional UX team
Owned and defined UX design standards for omni-channel experiences
Maintained a center-of-excellence for user research and testing
Collaborated with leadership and stakeholders to define product strategy
Developed measurable goals for the UX team and products performance
Managed budget, workflow and resource allocation
Drove continuous improvement to existing product lines while guiding next generation offerings
Implemented accessibility practice through universal design + development

2011 - 2015

United Airlines, eCommerce

Managed the planning and booking UX team on a multi-year, multi-million dollar redesign for United’s digital customer facing channels
Refined UX process to create cross-team efficiencies
Evangelized a design culture of innovation with ‘United Labs’ concept

2009 - 2011

Continental Airlines, Brand Marketing

Managed UX design efforts for omni-channel application paths: shopping, booking, IRROPS, check-in, loyalty
Presented design work to the product team, stakeholders and executives for review and feedback
Worked with usability researchers to design test plans and iterate designs through user testing

2006 - 2009

Continental Airlines, Brand Marketing

2001 - 2006

Getronics/bp

1997-2001

Builders Communications

2002 - 2005

University of Phoenix